A. The warranty for all Oneplus Vinyl SPC Flooring products distributed under Oneplus is against water damage and termite damage on the product. 

B. If the Oneplus Vinyl SPC Flooring is damaged by water or termite attack, the end-user has the right to request Oneplus and its contractors to change the default product or refund a reasonable cost of the flooring products installed at the discretion of Oneplusflooring. 

C. There is no warranty covers in situations when the Oneplus Vinyl SPC Flooring is installed on extended fixtures such as a platform or when Oneplus Vinyl SPC Flooring is used in unusual projects such as wall paneling or ceiling. 

D. The warranty does not cover any deterioration of subfloor that includes not mainly limited to warping of tiles. If the Oneplus Vinyl SPC Flooring installed using an overlay method over existing subfloor; if the subfloor below the Oneplus Vinyl SPC Flooring is damaged by excessive moisture water and mother nature (termite, insects, etc.), making it unsafe and not possible to walk on, the warranty for the Oneplus Vinyl SPC Flooring product will be deemed as void. 

E. It is the end-user and its contractor’s responsibilities to take ownership of the defects caused by improper installation without using certified floor installers from Oneplusflooring. 

F. Oneplus Vinyl SPC Flooring is water proof but not water proofer. Existing screed floor must be dry before we install the floor. Moisture level should be agreed by the end-user / contractor before the installation.

G. Oneplus do supply and install on prepared floor so it is the end-user’s decision to qualify the existing floor levelness as acceptable before arranging Oneplus Flooring to install the flooring. Otherwise, we will only inform the end-user if we face issue of the board such as unable to interlock properly due to unlevelness of the subfloor. 

H. This warranty only covers to the particular end user only, the warranty do not cover floorboard being removed and re-installed to another address. Warranty will be void once the flooring has been tempered, removed, repaired which is not done by Oneplusflooring. 

I. The warranty does not cover any after-installation problem as a result of subfloor condition.

J. Colour Discontinuation – In the event that the end user experience an issue(s) on parts or several planks of the Oneplus Vinyl SPC Flooring that matches the Oneplus guidelines and warranty information but the current colour of the flooring is already discontinued, the end user may choose on the following options: 

i. Replace the damaged portion of the Oneplus Vinyl SPC Flooring with the current available colour. 

ii. Replace the Oneplus Vinyl SPC Flooring with an equivalent product; where in if the end user wishes to replace the whole area of the damaged flooring due to colour difference as a replacement, end-user can enjoy a flooring cost rebate for the material. 

Exclusions – The following are NOT covered by this warranty. 

• • Darker, solid colours naturally show more scratches and dirt and require maintenance. 
  • We will not accept shading claims for an overall white floor with adjoining white planks, tiles or any other manufacturer’s white floor. 
  • Damage caused by fire, intentional abuse, damaged cause by vacuum cleaner beater bar, indentations or damage caused by improper rolling loads, chairs or furniture not using the proper floor protectors or castor wheels, and cutting from sharp objects, surface scratches, changes in colour when exposed to natural light source, exterior application, or loss due to inconvenience, loss of time incidental expenses or consequential damages. 
  • Minor shading, colour of texture differences between samples and delivered product. 

Oneplus Vinyl SPC Flooring should not be used to seal an existing floor from moisture, it is a floating floor which is water resistant but Oneplus Vinyl SPC Flooring cannot inhibit growth of mold or problems associated with or caused by flooding, excessive moisture or alkalis in the subfloor or conditions arising from hydrostatic pressure.

• • Problems and/or issues on subfloors. 
  • Vinyl SPC Flooring is a floating floor system. Therefore, some level of hollowness is expected.